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HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved into to your FrauShine account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

Members should expect to receive their orders within five (15) to ten (40) working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to Samplestore.com system for your order.

It’s fast, easy & secure.

WHAT ARE THE PAYMENT METHODS AVAILABLE?

At the moment, we only accept Credit/Debit cards and Paypal payments.

CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.

By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

WHAT HAPPENS IF THERE’S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)

We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event of damaged samples received, we will require photo proof of the affected productsfor us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any product that falls into this category should not be thrown away before taking photo proof and emailing the photo to us,

2. In the event of lost mail, we will try to locate the delivery team and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.

WHAT HAPPENS IN THE EVENT OF UNSATISFACTORY/EXPIRED/WRONG PRODUCT/MISSING PRODUCTS?

We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected product.

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event that the product you’ve received is unsatisfactory in any way you perceive, we will require photo proof of the product as well and you may be required to send us back the sample for close inspection and review before a decision is made to re-send a product to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.

2. In the event that you receive an expired product, we will require clear photo proof of the product for close inspection and review before a decision is made to re-send a product to you at no cost, subject to availability.

3. In the event that you’ve received the wrong product, we will require photo proof of the wrongly sent sample and after reviewing, we’ll re-send the correct roduct to you at no cost, subject to availability.

4. In the event you’ve received your order with a missing product, we will require you to email us a clear photo proof of your D.O (Delivery Order) to [email protected] and after which, our customer service officer will attend to you to find out more before a decision is made to re-send the missing sample to you at no cost, subject to availability.

I AM HAVING PROBLEMS ACCESSING FRAUSHINE. SOME OF THE PAGES LOOK WEIRD. AM I USING THE RIGHT BROWSER?

As FrauShine uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access FrauShine:

1. Microsoft Internet Explorer Version 10 onwards.

Download the latest Microsoft Internet Explorer at: http://windows.microsoft.com/en-us/internet-explorer/download-ie
2. Mozilla Firefox Version 10 onwards.

Download the latest Mozilla Firefox at: https://www.mozilla.org/en-US/firefox/new/
3. Google Chrome Version 12 onwards.

Download the latest Google Chrome at: https://www.google.com/chrome/browser/desktop/
In addition, please ensure that your Javascript and Cookie is enabled on your browser.